HDXPRT 2012 is out, and I hope you’ve had the opportunity to start testing with it.
While we have worked hard to make HDXPRT as solid as possible, it’s possible that you may encounter a problem at some point. If that happens, we want to hear about it. Here a few things you can do that will help us solve your problem as quickly as possible.
When HDXPRT fails, it typically creates a folder on the desktop. This folder contains error information and information about the test system. The folder is named “HDXPRT Error Report” suffixed with date and time. For example, HDXPRT Error Report_04-13-12_11-24-00. Zip that directory and send it, along with a brief description of the problem, to HDXPRTsupport@principledtechnologies.com.
Please also include any information you think would be helpful. For example, if you are testing with an OEM version of the operating system, we may be unable to duplicate your problem using a default install of the same operating system. Someone will get back to you within one business day.
To make information about any bugs and their solutions available to the community, we will post it on the forum. If you would prefer not to be acknowledged on the forum, just let us know and we will preserve your anonymity.
Thanks again for your interest.
Eric
